For membership and subscription charities
Know who's up to date with membership, and who has quietly lapsed
For synagogues, clubs and associations that invoice membership in Xero. See who's up to date, who's behind and who needs a reminder, all reconciled to your books.
Membership income shouldn't depend on one treasurer's spreadsheet
Subscriptions are the backbone of many small charities, but they're often managed by a part-time administrator or a volunteer treasurer with not enough evenings. Renewals slip, standing orders stop, and members who would happily renew simply haven't been asked.
- No clear list of who is up to date and who is behind
- Standing orders that stopped months ago
- Members who lapsed without anyone noticing
- Reminders that depend on one person remembering
- Trustees asking how much membership income is really due
| Member | Due | Received | Outstanding | Status | Next chaser |
|---|---|---|---|---|---|
| Fisher | £480 | £480 | £0 | Up to date | |
| Green | £480 | £400 | £80 | Standing order | |
| Harris | £480 | £240 | £240 | Behind | 30 Oct |
| Isaacs | £480 | £0 | £480 | Lapsed | 6 Nov |
| Jacobs | £240 | £240 | £0 | Up to date |
Illustrative example with sample data.
Simple enough for a volunteer, solid enough for your trustees
Who's up to date, at a glance
Each member's subscription for this period and previous ones side by side. You choose the period: annual, termly or monthly.
Spot who has lapsed
Put members into groups such as up to date, standing order, behind and lapsed, so you know exactly who to call and when.
Standing orders that stop
The standing order tracker shows each member's standing order month by month and highlights in red when it drops or stops.
Reminders that don't rely on memory
Set a date to follow up, assign it to a named person and get a daily or weekly email listing who to contact.
Shared between treasurer, office and trustees
Unlimited users, with notes and contact history on every member's page, so nothing is lost when roles change.
Reconciled to Xero automatically
Subscriptions raised and received in Xero flow into DonorChase every night. No double entry, no separate membership list to keep in step.
How it fits your year
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Raise subscriptions in Xero
Raise each member's subscription as an invoice when it falls due. Repeating invoices make annual or monthly renewals automatic.
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See who's behind
DonorChase shows who is up to date, who has partly contributed and who hasn't, grouped the way you choose.
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Follow up, personally
Call or message members at the right time, note what they said, and set the next reminder. Nothing is sent automatically.
Using DonorChase has eased the job of managing synagogue membership subscriptions – we can clearly see who is up to date and who needs reminders sent – with the ability to save contact details, this really simplifies our processes.
Gift Aid for synagogues and communities
Claim Gift Aid on your members' donations
Subscriptions that give members benefits in return usually can't carry Gift Aid, but donations and appeal gifts from members often can. DonorBoost, our Gift Aid claims software, matches donations in the bank to members, collects declarations online and prepares the claim for HMRC.
See your membership the way your treasurer wishes they could
Pricing starts at £500 a year for smaller organisations, with unlimited users and members.
Book a demo